This Privacy Policy describes how Body Balance Health & Aesthetic Medicine (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers” or “Patients”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII) and Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information (PII) & Protected Health Information (PHI)
When you visit our website, schedule an appointment, or receive medical or aesthetic treatments, we may collect personal and health-related information, including but not limited to:
- Full name
- Date of birth
- Email address & phone number
- Mailing or billing address
- Medical history & treatment details (if applicable)
- Insurance provider & payment information
Automatically Collected Information
We may collect certain information automatically when you visit our website, such as:
- IP address
- Browser type & device information
- Pages visited & browsing behavior
Cookies & Tracking Technologies
We may use cookies and similar technologies to collect information about your browsing behavior for analytical and marketing purposes. You can manage your cookie settings in your browser.
2. How We Use Your Information
We use the information we collect for the following purposes:
✔ Providing Medical & Aesthetic Services – Your information is used to schedule appointments, administer treatments, and maintain electronic health records (EHRs) securely.
✔ Communication – We may send you appointment reminders, treatment follow-ups, and promotional materials (if you opt-in). You can reply STOP or UNSUBSCRIBE to opt out of marketing messages.
✔ Billing & Insurance Processing – We may use your information to process payments, insurance claims, and financing options for services.
✔ Regulatory & Compliance Purposes (HIPAA & Legal Obligations) – Your PHI may be used to comply with state and federal health regulations.
✔ Website Improvement & Security – To analyze trends and enhance user experience while maintaining data security.
3. Sharing & Protecting Your Information
We do NOT sell your PII or PHI. No mobile information or personally identifiable information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information under the following circumstances:
A. Permitted Disclosures Under HIPAA
Under HIPAA, we may disclose PHI without your written consent in the following cases:
- Treatment Purposes – Sharing PHI with other healthcare providers for continuity of care.
- Payment Processing – Providing necessary information to insurance companies or third-party billing services.
- Healthcare Operations – Internal audits, quality assessments, and administrative purposes.
- Legal Compliance – If required by law, subpoena, or regulatory request.
B. Business Operations & Third-Party Services
We may share limited personal information with trusted third-party service providers who assist us in:
- Payment processing (credit card, insurance claims)
- Electronic health records & practice management software
- Marketing & website hosting services
These third parties are required to maintain HIPAA compliance and data security.
4. Your Rights Under HIPAA & Data Privacy Laws
As a patient, you have the following rights regarding your Protected Health Information (PHI) and Personal Data:
✔ Right to Access – You can request a copy of your medical records.
✔ Right to Correct – You can request corrections to inaccurate information.
✔ Right to Delete (Within Legal Limits) – You may request deletion of personal data, but medical records must be retained for a legally required period.
✔ Right to Restrict Use – You can request limitations on how we use or share your information.
✔ Right to Data Portability – You can request a copy of your health records in a structured format.
✔ Right to File a Complaint – If you believe your privacy rights have been violated, you can file a complaint with our office or the U.S. Department of Health & Human Services (HHS).
To exercise these rights, please contact us using the information below.
5. Data Security & HIPAA Compliance
We implement strict technical, administrative, and physical security measures to safeguard your information, including:
- HIPAA-compliant electronic health record (EHR) systems
- Encryption of sensitive data
- Access control & staff training on patient privacy
- Secure payment processing systems
Despite our efforts, no system is 100% secure. If a data breach occurs, we will notify affected individuals promptly as required by law.
6. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated “Last Revised” date. We encourage you to review this policy regularly.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your HIPAA privacy rights, please contact us at:
Body Balance Health & Aesthetic Medicine
1905 SE 192nd Ave, Suite 201
Camas, WA 98607
Phone: (360)-859-8393
Email: info@bodybalancemed.com